Our Policies

Refund Policy

RCNBD has a simple refund policy. When a customer has paid for a RCNBD internet connection, the refund will be processed as follows–

1. Refund will be made on the next working days after service cancellation by the subscriber in case of bKash payment and within 3 working days in case of bank payment.

2. Once installation is done, if the customer wants a refund then the customer will get back the security deposit money (if applicable).

3. The customer may also get back the extra subscription fee stored in his/her account if applicable.

Delivery Policy

Within three days, RCNBD will provide the services to the subscriber RCNBD will notify the subscriber at earliest hours in case of any unexpected delay.

Cancellation Policy

Cancellation of a connection request will be permitted for the following reasons only –

1. If a customer relocates to a location outside of RCNBD’s coverage area.

2. If a customer remains inactive without renewing within 1 month from being inactive, then the connection will be cancelled and customer have to return the ONU device.

3. If the customer decides to cancel the connection.